Worldwide shipping. Straight to your door.
NOTE: During this busy holiday season, we are experiencing slight delays in sending Shipment Confirmation Emails; however, your order will arrive by the Expected Delivery Date. You may receive Order Confirmation Update emails confirming that your order is preparing to ship soon. Customer Care Associates do not have access to when your order will ship. We appreciate your patience
U.S. DELIVERY OPTIONS & COSTS:
The processing time for USA orders is 1-2 business days. After that, delivery time is 2-7 business days, although the USPS does not guarantee delivery dates or times. You will be provided the tracking number via email once your order ships also you can check the status in your CelluAid.com account page.
For Alaska, Hawaii and U.S. Territories, in-stock items will arrive within 5-9 business days. All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
We collect Sales Tax on Shipping & Handling, where applicable, and pay it to the state to which we’ve shipped your merchandise. It’s a State Tax regulation. City & Local taxes may also apply.
INTERNATIONAL DELIVERY OPTIONS & COSTS:
The processing time for International orders is 1-2 business days. After that, delivery time is 7-21 business days, although the USPS does not guarantee delivery dates or times. Parcel may travel to its destination by ground, air or a combination of both. You will be provided the tracking number via email once your order ships also you can check the status in your CelluAid.com account page.
By continuing to payment method, please note that all shipments outside the United States may be subject to taxes and duties based on the destination country which are not included in the total cost of the order, nor will they be covered or reimbursed by CelluAid (CelluAid.com). The customer is responsible for all taxes and duties. CelluAid is not responsible for any fees charged by customs.
Unfortunately, we have no control over these charges and cannot predict what they may be, as customs policies and import duties vary widely from country to country; in some cases, customs duties are not always applied. Each country has its own rules for determining whether import duties and taxes will apply.
It may be a good idea to contact your local customs / import / mail departments for rates before placing.
We cannot guarantee that items will not be subject to random checks by customs, and cause associated delays and charges. CelluAid is not responsible for any delays caused by destination customs clearance processes.
Due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all Beauty products to all destinations.
Products are shipped from the United States. The maximum order value for a shipment outside of the United States is $2,000 USD. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer.
WHAT COUNTRIES DO YOU SHIP TO?
We ship our products to most countries. You can see the list of countries in the checkout page. If you do not see your country as an option during checkout, please contact us, and we will look into it for you.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.
Orders must be placed by 11:59pm Pacific Time (PT) to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday, excluding federal holidays within the United States.
All orders become the responsibility of the purchaser once received by the carrier. CelluAid will not be held responsible for the loss or damage of any item(s). By placing an order, you agree to CelluAid’s shipping policy. Once we hand your package over to carrier, we have no control when it will be delivered.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from postal carriers to the local carriers in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
On occasion, CelluAid.com offers shipping promotions, at which time domestic and international customers receive free shipping if they spend over a certain amount. These promotions may change periodically.
Packages do not ship from our distribution centers on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labor Day
Returns & Exchanges
CelluAid has a 100% customer satisfaction policy. We take our customer service very seriously. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us.
You are backed by a 60 Day Money Back Guarantee. You may return any product sold by CelluAid.com within 60 days of the purchase date for a refund (Original shipping and handling fees are not refundable for all offers, including free shipping offers).
For single bottle order, we will provide a full refund (minus original shipping and handling fees) within the 60-day allowance. For multiple bottle order, we will provide a full refund (minus original shipping and handling fees) if only one bottle is unsealed and the rest is sealed, otherwise, a refund will not be provided for the rest of the bottles which are also unsealed. All new sealed items should be returned in their original product packaging.
USA & INTERNATIONAL Returns:
All refunds will be credited to your original form of payment (Credit/Debit, PayPal, etc.). If no record of sale is available (not purchased from CelluAid.com), we won’t be able to proceed your request.
- Items Returned by Mail: It takes about 7 – 15 business days for us to get your package at the fulfillment center, inspect your return and complete your refund. You will receive an email confirmation once your refund has been processed. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2 – 7 business days after your credit is applied for it to post to your account. If you paid with PayPal, you will see the refund in your account immediately after the product inspection.
- Shipping Charges: Shipping & Handling fees are non-refundable for all type of offers, including free shipping offers. For USA returns $9.95 and for International returns $25.95 deduction will be applied to the final refund amount, regardless of the amount you paid for the shipping when placed your order.
- Unauthorized Return: Failed, unclaimed or refused deliveries for any reason (incorrect address, moved away, changed mind) are considered an unauthorized return, therefore, above Shipping Charges deduction policy will be applied to the final refund amount.
- Customs Duty: Customs duties, taxes and tariffs for International orders (orders placed outside of USA) are non-refundable, please contact your local customs office for information on obtaining a refund.
To ensure a prompt and secure delivery, we recommend sending your return via USPS, UPS or FedEx insured parcel post. We apologize but return shipping fees are not refundable.
CelluAid is not responsible for shipping fees. Refunds cannot be processed for items lost or damaged in transit. Please obtain a tracking number fro shipping carrier.
RETURN AN ONLINE PURCHASE BY MAIL:
We definitely want you to be happy with your purchase, so if you’d like to return, we’re happy to honor our refund policy, excluding shipping fee within 60 days of purchase date for any reason (no questions asked). To start your return, simply reach out to our customer care team via Live Chat (Monday through Friday, 9 AM to 6 PM Pacific Time, excluding holidays and holiday weekends) with your order number, inquiries are answered in the order they are received, please do not send multiple inquiries as this will place you at the end of the queue. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks.